We thought it would be helpful to create a free tools page that you can always come to get get inspired and start improving your business. We will add to it as we develope, innovate and learn more. We recommend bookmarking it for your reference and convenience. Enjoy!

Free Tools

If you look at nothing else on this page, these are a few important tools (first 2) that you should know about. We find ourselves recommending these resources again and again, on phone calls, in emails and in blogs. We use them because they make our lives easier, and we're confident you’ll agree too.

bluehost-logoHow to Boost Staff-Guests Engagement at Your Hotel
One of the ways to raise the level of engagement at check in is for your engagement staff to ask probing questions on how the hotel can cater to your guests’ unique needs – do they prefer a specific floor, are they traveling on business and would like for transportation to be arranged and so on and so forth. This way, your guests would feel that you’re tailor-fitting your services to their specific needs.

Download: 17 Question a Front Desk Associate Must Ask Guests at Check-in

bluehost-logoGuest Cards by Expedia - Review Postcards
Are Expedia customers staying with you? Need more reviews on Expedia?Drive more reviews with this free review postcard template.  

Download: Expedia Guests Cards

bluehost-logoReminder Flyer by TripAdvisor
Need addition support asking guests for reviews? Include this free reminder flyer with your folio, during checkout. It's simply and easy to implement.

Download: Reminder Flyer

bluehost-logoDownloadable Certificates and Staff Coupons
Thank your team with a certificate.   

Download: Employee Certificate
Download: Employee Day Off Coupon
Download: Donuts Make People Smile - Happy Housekeeping Week
Download: Donuts Make People Smile - Write Your Own Message

Welcome Calls Template #WelcomeCall
To ensure your guests are happy, get in touch with them 10-15 minutes upon arrival.
Click here to download: WELCOME CALL TEMPLATE 

Google Review Link Generator

Create a direct link to your Google page to request reviews from your customers. Click here to get the link.